Topic outline

  • Useful Contacts

    Adult Services Duty Team (Sunderland Council)

    Tel: 0191 520 5552 (Sunderland Council’s Contact Centre number for Health and Wellbeing)


    See Total Voice Sunderland

    Anti-Social Behaviour and Hate Incidents/Crimes

    Use this online form to report anti-social behaviour and hate incidents.


    Care Quality Commission

    CQC National Customer Service Centre
    Newcastle upon Tyne
    NE1 4PA

    National contact number: 0300 061 6161

    Housing Options Team (Homeless)

    Tel: 0191 520 5551 (Sunderland Council’s Contact Centre number for Home and Money)

    Independent Mental Capacity Advocacy (IMCA) Service

    See Total Voice Sunderland

    Information Governance Team (Local Authority – Freedom of Information)

    For Freedom of Information requests to the Local Authority:

    Or write to:
    Information Governance Team 
    Commercial and Corporate Services 
    Civic Centre 
    Burdon Road, 
    SR2 7DN

    Or use the FOI Form

    Learning and Skills North East

    Room 1.42 
    Sunderland Civic Centre
    Burdon Road, Sunderland
    SR2 7DN

    Tel: 0191 5612620

    MARAC (Multi Agency Risk Assessment Conference)

    A Multi-Agency Risk Assessment Conference (MARAC) is a victim-focused information-sharing and risk management meeting attended by all key agencies, where high-risk domestic abuse/domestic violence cases are discussed.  The role of the MARAC is to facilitate, monitor and evaluate effective information sharing to enable appropriate actions to be taken to increase public safety.  

    MARAC email:

    Northumbria MAPPA Unit

    North Tyneside Police HQ
    Middle England Lane
    NE28 9NT

    Tel: 0191 295 7495
    Secure email:

    Northumbria Police Main Switchboard

    In an emergency call: 999
    Non-emergencies call: 101

    Office of the Public Guardian

    PO Box 16185
    B2 2WH

    Tel: 0115 934 2777 

    Out of Hours (Emergency) Duty Team - Neighbourhoods Directorate (Sunderland City Council)      

    Tel: 0191 520 5552

    Advice and Complaints Service / Patient Advice and Liaison Service (PALS) 

    Advice & Complaints Service

    South Tyneside and Sunderland NHS Foundation Trust

    Sunderland Royal Hospital

    Kayll Road


    SR4 7TP

    Tel: 0191 5699666


    Northumberland Tyne and Wear NHS Foundation Trust Patient Advice and Liaison Service (covering Sunderland)
    Hopewood Park
    SR2 0NB

    Tel: 0800 328 4397 or 0191 566 7074

    Safeguarding Adults Team (Local Authority)

    Safeguarding Adults Team (Local Authority)

    Tel: 0191 520 5552

    Sexual Assault Referral Centre (SARC)

    A SARC (Sexual Assault Referral Centre) is a place where you can receive help and advice and a forensic examination if you have been raped or seriously sexually assaulted. REACH is the name of the SARC that is operated in the Northumbria Police area. REACH has two forensic examination centres: the Rhona Cross Suite located in Newcastle and the Ellis Fraser Suite in Sunderland.

    The suites are not always staffed, and visits are by strict appointment only. REACH covers the geographic area of the Northumbria Police Force. This includes Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. The services are available to women and men aged 16 and over, living within these areas or anyone assaulted within these areas. However, we have close contacts with other SARC’s right across the country and can refer you to another SARC if necessary.

    REACH Tel: 0191 2219222

    Sunderland Carers' Centre

    Thompson Park
    Thompson Road
    SR5 1SF

    Tel: 0191 549 3768

    Sunderland Information Point (SIP)

    The Sunderland Information Point is an on-line service directory of services available to support children and adults.  Go to: Sunderland Information Point

    Total Voice Sunderland (Advocacy service)

    Rm1QD North Sands Business Centre
    Liberty Way
    SR6 0QA

    Tel: 0191 917 9964 (to make enquiries and referrals)