Professionals working within all agencies including Adult Safeguarding, Education, Health, Police, Probation, Housing providers and voluntary organisations may, from time to time, experience disagreements over the handling of concerns relating to adults and the views of one person may not always accord with those of a professional colleague. This can occur when a representative from one agency expresses concerns about decisions taken, or the handling of a particular case, or there may exist conflicting views on how the case should be dealt with. The following process, which applies to professionals working in all agencies, should be followed. All staff who are making a professional challenge must be able to seek advice and support during this process from their agency. Staff must also record all activity relating to any professional difference and challenge in the agency records (in line with their agency's recording policy).
procedures where increasing or multiple concerns emerge about an Adult at Risk,
but there are either differences of opinion or where someone feels there is not
sufficient evidence of action being taken to address the concerns, are included
in this protocol, and should also be included in organisations’ internal procedures.