1. Purpose of this Complaints Procedure
The purpose of this procedure is to ensure a prompt, sensitive and professional response to the management of complaints arising from the implementation of Sunderland Safeguarding Adults Executive Board (SSAB) procedures.
Sunderland City Council is responsible for co-ordinating policy and procedure, and acts as the Lead Agency within the Safeguarding Adults process.
Partner agencies still play a key role and this complaint procedure will help to ensure that all involved partnership agencies are able to use the same procedure to investigate complaints made to them about the Safeguarding Adults process.
On behalf of the SSAB, Sunderland City Council will appoint an officer who is responsible for managing the procedure for responding to complaints about the process of Sunderland's Safeguarding Adults Multi-Agency Procedures. The Responsible Officer (RO) for this process is the Complaints Manager Adult Services.
Please Note: Individual agencies will need to decide whether this is the most appropriate process to use. For example, a complaint about individual agencies; their performance or provision or non-provision of services, should be considered under the relevant agency's own complaints procedure. The role of the Responsible Officer in this instance is to signpost the complainant to the relevant agency.